How can I determine if I found a Ranger bug?

How can I determine if I found a Ranger bug?

Your application uses the Ranger software.  Ranger uses the scanner manufacturer's scanner interface software.  You can determine the source of most problems by running the appropriate diagnostic application for each of these software components.

Remember to configure each diagnostic program to use the scanner features that you are using in your application.


Run your tests in this order:
  1. Run the Scanner manufacturer's test application(s).
    2. Each scanner manufacturer provides one or more test applications that can be used to exercise their devices.  Contact the scanner manufacturer or our support group (support@sbullet.com) if you need help finding the diagnostic application for you scanner.

    If the problem occurs when running the scanner's diagnostic application(s), then contact the scanner manufacturer's technical support group.  The most common sources of problems at this level are:

    • The scanner is not turned on.
    • The scanner's power or USB cable is not plugged in correctly.
    • The scanner software is not installed.
    • There is a problem with the scanner hardware.
    • There is a bug in the scanner software.

  2. Run the Ranger Flex application.  
    3. If the tests above run correctly and you are able to reproduce the problem using Ranger Flex, then the problem is likely due to a Ranger bug.

    This article explains how to report a Ranger bug: "How do I report a Ranger bug?"

  3. Run your application.
    4. If the problem is present when running your application but the applications above run normally, then the bug is probably in your application.

Ranger® - The universal check scanner interface
 Copyright © 2023 Silver Bullet Technology
 www.sbullet.com


    • Related Articles

    • How do I report a Ranger bug?

      The first step is to determine whether this is a problem with Ranger or not. See this article: "How can I determine if I found a Ranger bug?" If the bug appears to be related to Ranger after following steps describes in the article above, please ...

    • Ranger Installation Options

      Silent Install - /S - You can find additional installation details here When ranger is installed silently no dialog is shown to the user. So you could embed the ranger installer within your own script, extract it and run it from your install script. ...

    • How do I properly unlock Ranger when using Ranger Remote?

      In most cases, Ranger should be unlocked before installation of Ranger Remote: Install Ranger by running the Ranger installer Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger: How do I unlock my Ranger software? ...

    • Why is Ranger software maintenance important?

      Ranger annual software maintenance is a paid service allowing the covered licence(s) to receive unlimited software upgrades, bug fixes and technical support. If the maintenance expires without being renewed, the license is ineligible for upgrades, ...

    • How do I determine the IP Address of the scanner?

      These instructions are for the CR-120/CR-150 Network-Enabled Scanners. Once the network-capable scanner is installed and any firmware updates provided by Canon for the network-capable scanner have been installed properly, connect the scanner via USB ...