How do I capture and send an internet browser's log to support?

How do I capture and send an internet browser's log to support?

Here are the steps to capture and send a browser console log to Silver Bullet technical support.

Start console logging:
  1. Open the Developer Tools for your browser. This can be done so in the following ways:
    1. Access it through Options>Tools
    2. Press F12
    3. Right-Click and select 'Inspect' or 'Inspect Element'
  2. Select the 'Console' tab.
  3. Ensure that Ranger Remote is started.
  4. Start the Ranger Remote-based application.
  5. Reproduce the issue/behavior in question.
Steps to send a log to Silver Bullet:
  1. Copy the output from the Console and paste into a file.
  2. Save the log file (please do not use a .txt extension).
  3. Send an email to support@sbullet.com that includes:
    1. Name, company, location*
    2. Ranger Remote log file saved above*
    3. Detailed description of the issue*
    4. Which Ranger Remote call is not working as documented
    5. Describe the physical situation that led to the problem
    6. GenericOptions.ini and <driver>Options.ini
Ranger® - The universal check scanner interface
Copyright © 2023 Silver Bullet Technology
www.sbullet.com

    • Related Articles

    • How do I capture and send a Ranger Remote log to technical support?

      Here are the steps to capture and send a Ranger log to Silver Bullet technical support. Steps to enable Ranger logging: Ranger Remote Log Viewer is enabled on install. Capture the behavior in question: Start Ranger Remote Log Viewer . This can be ...
    • How do I capture and send a Ranger log to technical support?

      Note: This only works for versions of Ranger 4.5 and above. For 4.4 and lower, please utilize the instructions in the next section. How can I tell what version of Ranger I am using? Here's what the SBT Log Viewer looks like Capture the behavior in ...
    • How do I get a Panini Log?

      Create the C:\ProgramData\Panini directory Put the file "logf.data" in there. Once that is done, logs start appearing in that directory. See also: How do I capture and send a Ranger log to technical support? Ranger® - The universal check scanner ...
    • How do I get a Canon Log?

      Important: The method of enabling Canon logging has changed for the CR-120/150. See the below link for instructions on enabling logging for the CR-120/150 Canon check scanners. How do I capture Canon logs on the CR-120/150? To capture a Canon log on ...
    • How can I capture a CAPI log/trace dump?

      Run the CAPI Trace Dump utility and follow the on-screen instructions. Select: Start->SmartSource->Trace Dump Utility The CAPI log (trace dump) is used by Unisys technical support staff to research problems with Unisys hardware and software. The ...