How do I capture and send an internet browser's log to support?
Here are the steps to capture and send a browser console log to Silver Bullet technical support.
Start console logging:
- Open the Developer Tools for your browser. This can be done so in the following ways:
- Access it through Options>Tools
- Press F12
- Right-Click and select 'Inspect' or 'Inspect Element'
- Select the 'Console' tab.
- Ensure that Ranger Remote is started.
- Start the Ranger Remote-based application.
- Reproduce the issue/behavior in question.
Steps to send a log to Silver Bullet:
- Copy the output from the Console and paste into a file.
- Save the log file (please do not use a .txt extension).
- Send an email to support@sbullet.com that includes:
- Name, company, location*
- Ranger Remote log file saved above*
- Detailed description of the issue*
- Which Ranger Remote call is not working as documented
- Describe the physical situation that led to the problem
- GenericOptions.ini and <driver>Options.ini
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