How do I get a CTS log?

How do I get a CTS log?

  1. Create the "ctstrace" folder in the following path:
    1. C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model]
Note: "Program Files" becomes "Program Files (x86)" on 64-bit versions of Windows.
Be sure to replace [scanner model] with the appropriate folder name.
     
      2. After running the application a "Lsapitrace.txt" file will be created in the new folder. This is the log file.  Please send this file to support.
    1. Example: C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model]\ctstrace\Lsapitrace.txt

Copyright © 2023 Silver Bullet Technology
www.sbullet.com