How do I get a CTS log?

How do I get a CTS log?

  1. Create the "ctstrace" folder in the following path:
    1. C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model]
Note: "Program Files" becomes "Program Files (x86)" on 64-bit versions of Windows.
Be sure to replace [scanner model] with the appropriate folder name.
     
      2. After running the application a "Lsapitrace.txt" file will be created in the new folder. This is the log file.  Please send this file to support.
    1. Example: C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model]\ctstrace\Lsapitrace.txt

Copyright © 2023 Silver Bullet Technology
www.sbullet.com


    • Related Articles

    • How do I get a Canon Log?

      Important: The method of enabling Canon logging has changed for the CR-120/150. See the below link for instructions on enabling logging for the CR-120/150 Canon check scanners. How do I capture Canon logs on the CR-120/150? To capture a Canon log on ...

    • How do I get a CeiVS log?

      You can get the The CeiVS file by changing the registry key path: HKEY_CURRENT_USER\Software\Canon Electronics Inc.\CeiVScan\(CeiFolder) The last folder in the path will differ depending on which Canon Transport you're using: If you're using a ...

    • How do I get a Digital Check log with Ranger?

      To capture a Ranger for DCC log: DCCOptions.ini OR DigitalCheck-TSSeries.ini (depending on the version) [Misc] DelayTS200=2 Logging must be enabled in the driver options file by using the setting above: Download and run Debug View. The download can ...

    • How do I get a Panini Log?

      Create the C:\ProgramData\Panini directory Put the file "logf.data" in there. Once that is done, logs start appearing in that directory. See also: How do I capture and send a Ranger log to technical support? Ranger® - The universal check scanner ...

    • How can I get Bloodhound to display my Ranger log?

      If you've already tried enabling the Ranger Log in the Ranger Log preferences and nothing happens: Exit Bloodhound. Ensure that Ranger logging is turned on and that the RangerLog service is running. Run some items. Start Bloodhound. Ranger® - The ...