Why is Part of the Registration Key Missing in the Ranger Unlock Window?

Please refer to our article, "How Do I Unlock My Ranger Software," before troubleshooting further

The first portion of the registration key is the MAC address of the workstation, which Ranger obtains from the OS through standard functions.

If this portion is missing, it means something went wrong with getting the MAC address from the OS.

Check your workstation's setup and see if there's anything unusual which might preventing the MAC address from being identified.

If you've unlocked the software before, or if this site is not helpful, contact us.