What causes "The software license does not support this version of Ranger" message?

What causes "The software license does not support this version of Ranger" message?

"The software license does not support this version of Ranger.License: versionA <> Ranger: versionB"

Ranger displays this message when:
  • The version number of the software license key does not match Ranger's version.
  • The "purchased software maintenance flag" is not set in the software key.
    • nnnn-nnn1-nnnn-nnnn-nnnn-nnnn-n: license key with software maintenance enabled
    • nnnn-nnn0-nnnn-nnnn-nnnn-nnnn-n: license key with software maintenance disabled

This usually indicates that the software key is incorrect and should be replaced by Silver Bullet. 

Please contact Silver Bullet technical support if you encounter this error:  support@sbullet.com.


Ranger® - The universal check scanner interface
Copyright © 2023 Silver Bullet Technology
www.sbullet.com

    • Related Articles

    • How do I unlock my Ranger software using a license file?

      This article applies to license files Setup.dat or License.dat This Ranger developer license format requires Ranger core version 4.9.3.0 or greater. If you're installing or re-installing Ranger Place Setup.dat in the same directory as the Ranger ...
    • I'm having trouble unlocking my Ranger license. What are potential causes?

      These are the most common Ranger licensing unlock scenarios Scenario 1: Unlocking your license for the first time If you're unlocking a license for the first time, please refer to the steps below based on the type of license you received. Product Key ...
    • Why is Ranger software maintenance important?

      Ranger annual software maintenance is a paid service allowing the covered licence(s) to receive unlimited software upgrades, bug fixes and technical support. If the maintenance expires without being renewed, the license is ineligible for upgrades, ...
    • Where can I download Ranger software?

      You should obtain your Ranger software from your check scanning application vendor. Only they know which version(s) of Ranger their application was tested with. A Ranger product key will be required to activate each Ranger license after your Ranger ...
    • How do I unlock my Ranger software?

      When unlocking Ranger products, it is important to note the unlock requires: RangerFlex be run as admin Unlocking Key must be used the same day it's issued 1. Install Ranger for your scanner, then connect and turn on the scanner. 2. Close all other ...