Why am I having problems after updating Ranger for Canon CR-180?

Normally Ranger upgrades install and function without any problems. However, we have encountered a few situations where the following steps can be used when the CR-180 does not function after a Ranger/Canon software upgrade.

We recommend completely removing the old software and reinstalling Ranger with the latest CR-180 plug-in.

1. Login in using an account with administrator privileges
   
2. Power off or disconnect the scanner from the PC
   
3. Open Control Panel/Add Remove Programs
   
1. Remove Ranger for CR-180
   
2. Remove any Canon CR-180 API/driver software
   
4. Delete or rename the following files in the System32/drivers folder
   
1. scsimap.sy_
   
2. scsiscan.sy_
   
3. usbscan.sys
   
5. Delete or rename the following files in the system32 folder
   
1. ceiscsi.dll
   
2. ceiusb2.dll
   
6. Reboot the PC
   
7. Install the new version of Ranger for CR-180.
   
8. Connect and turn on the check scanner.
   

DO NOT install any other CR-180 software, or API, or drivers, etc. The Ranger installer installs everything needed.

IMPORTANT: If the installation uses customized GenericOptions.ini and CR180Options.ini files, and the customizations are not programmatically applied by the application, then it is recommended that the .ini files be saved before removing the old Ranger, and restored after installing the new Ranger.

In a typical Ranger installation, for the CR-180 versions older than 2.2.85, the GenericOptions.ini and CR180Options.ini files are found in:

1. C:\Program Files\Silver Bullet Technology\Ranger\CR-180\API Files
   

For newer versions of Ranger for the CR-180 which support Vista, these files can be found in:

1. C:\Documents and Settings\All Users\Application Data\Silver Bullet Technology\Ranger\CR-180\API Files (Windows XP or 2000)
   
2. C:\Programdata\Silver Bullet Technology\Ranger\CR-180\API Files (Windows Vista)
   

---

Ranger^® - The universal check scanner interface

Copyright © 2023 Silver Bullet Technology
www.sbullet.com

• Related Articles

• Why am I having problems after updating Ranger for Canon CR-25/55?

  Normally Ranger upgrades install and function without any problems. However, we have encountered a few situations where the following steps can be used when the CR-25 or CR-55 does not function after a Ranger/Canon software upgrade. We recommend ...

• I'm having Canon CR-Series scanner connectivity issues after updating to Windows 11 24H2

  There's a Windows 11 24H2 device detection bug associated with CR-Series scanners which Canon and Silver Bullet Technology are aware of. After the update, symptoms might include: Scanner not appearing in device manager. Not being able to scan with ...

• Does my older Canon CR-180 support PC sorting?

  Newer versions of the Canon CR-180 allow the application to make pocket decisions on a per-item basis using Ranger's SetTargetLogicalPocket() call. Although visually the older and newer models appear very similar, there are significant mechanical ...

• Does my Canon CR-180 have pocket-full sensors?

  Newer models of the Canon CR-180 are capable of detecting pocket-full conditions. Although visually the older and newer models appear very similar, there are significant mechanical changes to the newer model. Check the serial number of your scanner ...

• Where can I find the latest Canon CR-180 device drivers and software?

  The latest Canon CR-180 software and drivers can be found at: https://www.usa.canon.com/support/p/imageformula-cr-180-check-transport Ranger® - The universal check scanner interface Copyright © 2023 Silver Bullet Technology www.sbullet.com