Why can't FireFox connect to Ranger Remote using WebSocket Secure?

Why can't FireFox connect to Ranger Remote using WebSocket Secure?

If Ranger Remote is set to connect using WSS, Firefox will fail if the SSL Certificates (installed during Ranger Remote installation) are not installed properly within Firefox.

Firefox does not use the Microsoft Cert Store like Edge, I.E., or Chrome. SSL Certificates must be imported to the browser directly. This is done by the Ranger Remote installer.
If Firefox was installed after Ranger Remote was installed, the SSL Certificates will not be installed into the Firefox browser.

To verify your Silver Bullet certificates are properly installed, check the Firefox Certificate Manager:
  1. Open Firefox
  2. Go to "Options"
  3. Go to the "Advanced" tab
  4. Click "View Certificates"
  5. Scroll down until you find the  "Silver Bullet Technology, Inc." section
  6. Under this section, the certificate name will be "www.sbullet.com"
  7. If this entry is not visible, please stop and exit all instances of Ranger Remote and re-run the installer. 
Re-running the installer will install the Silver Bullet certificates into Firefox.

If re-running the installer does not resolve the issue, please contact Silver Bullet support at support@sbullet.com.


Ranger® - The universal check scanner interface
Copyright © 2023 Silver Bullet Technology
www.sbullet.com

    • Related Articles

    • Secure communications with Ranger Remote

      RangerRemote involves inter-process communication between a Ranger host application (Ranger Remote server) and a Ranger client running in a browser. The most commonly used method of portable inter-process communication with a browser is a websocket ...
    • Bypass the "SecurityError" when using a remotely hosted web-app in Firefox

      When using a remotely-hosted web application using "HTTPS": Firefox does not allow insecure web socket connections by default. For more information, follow the link below: Why are some browsers giving "SecurityError" when using loopback as the URL? A ...
    • What is Ranger Remote?

      Ranger® Remote is Silver Bullet's cross-platform/cross-browser solution for the Ranger Universal Check Scanner API™ family. Ranger Remote is a powerful tool, available on both Windows and MAC OS platforms, allowing browser-based applications to ...
    • How do I properly unlock Ranger when using Ranger Remote?

      In most cases, Ranger should be unlocked before installation of Ranger Remote: Install Ranger by running the Ranger installer Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger: How do I unlock my Ranger software? ...
    • How can I install Ranger Remote using the Command Prompt?

      You have the option of installing Ranger Remote through the Command Prompt with the following options: To install silently, use the option "/S" To install with WebSocket Secure (WSS) enabled, use the option "/WSS" To install with auto-start on PC ...