Why can't FireFox connect to Ranger Remote using WebSocket Secure?

If Ranger Remote is set to connect using WSS, Firefox will fail if the SSL Certificates (installed during Ranger Remote installation) are not installed properly within Firefox.

Firefox does not use the Microsoft Cert Store like Edge, I.E., or Chrome. SSL Certificates must be imported to the browser directly. This is done by the Ranger Remote installer.

If Firefox was installed after Ranger Remote was installed, the SSL Certificates will not be installed into the Firefox browser.

To verify your Silver Bullet certificates are properly installed, check the Firefox Certificate Manager:

Open Firefox
Go to "Options"
Go to the "Advanced" tab
Click "View Certificates"
Scroll down until you find the "Silver Bullet Technology, Inc." section
Under this section, the certificate name will be "www.sbullet.com"
If this entry is not visible, please stop and exit all instances of Ranger Remote and re-run the installer.

Re-running the installer will install the Silver Bullet certificates into Firefox.

If re-running the installer does not resolve the issue, please contact Silver Bullet support at support@sbullet.com.

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