General
What are the unrecoverable errors?
There are three unrecoverable errors on the CR-25/CR-55 and CR-180 scanners: Canon API can not find a scanner attached Error string: "CSD_NODEVICE" Exception Type: TransportExceptionDeviceError Exception Device: TransportExceptionDeviceTransport ...
How do I get a CeiVS log?
You can get the The CeiVS file by changing the registry key path: HKEY_CURRENT_USER\Software\Canon Electronics Inc.\CeiVScan\(CeiFolder) The last folder in the path will differ depending on which Canon Transport you're using: If you're using a ...
Why are the versions of Ranger on Canon's website and www.sbullet.com different?
Canon goes through their own QA software procedure before posting drivers to their website. The version of Ranger on Canon's website is going to be the latest version that has been tested by Canon. The version on www.sbullet.com may be more recent as ...
How do I get a Canon Log?
Important: The method of enabling Canon logging has changed for the CR-120/150. See the below link for instructions on enabling logging for the CR-120/150 Canon check scanners. How do I capture Canon logs on the CR-120/150? To capture a Canon log on ...
How can I contact Canon tech support?
Navigate to: https://www.developersupport.canon.com and either create a new account or login with an existing account. Once logged in, click "Ask a Question" on the left hand side to submit a trouble ticket. Ranger® - The universal check scanner ...
How do I power cycle a Canon transport?
Sometimes Canon transports will deny connections. The is usually caused by the following: an application closed without shutting down its connection to the scanner properly an unrecoverable error occurs If rebooting the workstation is insufficient to ...
How do I print tracking numbers on each document with the CR-series?
Your application can print and control tracking numbers on each document with CSN Notation in the TransportReadyToSetEndorsement event. Information about CSN notation and the OnTransportReadyToSetEndorsement event can be found in the Ranger ...